Providing our families with the peace-of-mind they are entitled to during the cremation process is of paramont concern to us. As a result, we have developed the most rigerous set of operating policies and procedures in order to maximize our level of service and minimize the potential for human error. We require licensed professionals to oversee the operation of our cremation equipment at all times and most of our professional staff members have completed a voluntary cremation certification program. We also monitor and record all activities in our crematory 24-hours per day using a closed-circuit DVR system. None of these safeguards are required by law and no other cremation facility in the state can match our rigid operating procedures. But with the responsibility you have entrusted with us, why should you expect anything less. Our crematory is open for inspection during normal business hours and we allow family members to be in attendance during the cremation process.
Steps Prior to Cremation
- Our stainless steel "Identification Medallion" is placed on your loved one at the time we come to your home, hospital or other care facility. This medallion will stay with them throughout the process and will be placed in the urn upon completion. It has a unique number on it which will be recorded on all paperwork and forms.
- Your loved one is logged onto our crematory tracking slip with date of death, attendant’s name and ID number. Any personal items are recorded as well.
Five Steps During and After Cremation
- Your loved one is removed from our refrigeration facility and the crematory tracking slip is updated with the date and time of cremation and crematory operator’s name.
- After the cremation, the crematory operator removes all of the cremated remains from the crematory chamber. The cremated remains are then cooled and processed, with each step being recorded onto the tracking slip.
- The cremated remains aong with the ID medallion are placed into the permanent or temporary urn selected by the family. The urn is affixed with an identification label. The urn is then held in our secure facility for pick-up by the family or delivered to its final place of interment.
- The family, cemetery representative or whomever has been entrusted to take receipt of the cremated remains signs the two part cremation certificate. The top of the certificate is given to the family or cemetery and the botton is retained as a record of pick-up.
- All information on the crematory tracking slip is logged into our computer system. The tracking slip, cremation certificate, tear sheet and all original paperwork is kept as a perminant record.